FAQ

What is LayerFlow?
LayerFlow creates modern, minimalist organizers and lifestyle products through sustainable 3D printing. Each piece is designed to bring calm and order to your workspace or vanity.

What materials do you use?
All our products are 3D printed using eco-friendly PLA (polylactic acid), a biodegradable material made from renewable resources like corn starch. It's durable, lightweight, and better for the planet.

Are your products made to order?
Yes! Each item is 3D printed on-demand, which means zero waste and allows us to offer custom color options. This also means your order may take a few extra days to produce before shipping.

How long does production take?
Most items are printed and ready to ship within 3-5 business days. You'll receive a shipping notification once your order is on its way.

Can I request custom colors?
Absolutely! Select "Custom" when choosing your color and leave a note at checkout with your preferred color. We'll confirm availability before production.

Do you ship internationally?
Yes, we ship worldwide from Romania. Shipping costs and delivery times vary by location and will be calculated at checkout.

How do I clean my organizer?
Simply wipe with a damp cloth. PLA is water-resistant but should not be submerged or placed in the dishwasher. Avoid exposure to high heat (above 50°C/122°F).

Can I download STL files to print myself?
Yes! We offer select designs as digital STL files for personal 3D printing. Look for products labeled "STL File" in our shop.

What if my item arrives damaged?
We carefully package each order, but if something arrives damaged, please contact us within 48 hours with photos and we'll make it right.

How can I contact you?
Reach us through our Contact page or email us at dsmoothlayers@yahoo.com. We typically respond within 24 hours.